Shipping & Returns

Shipping fees are calculated automatically at checkout based on the applicable weight bracket.

Free UK Delivery on Orders Over £50

Enjoy FREE Standard UK Delivery when your order value exceeds £50.

For qualifying orders, the standard shipping charge will be waived automatically at checkout, regardless of the applicable weight bracket.

This offer applies to eligible UK delivery addresses only. It does not apply to international delivery destinations outside the United Kingdom.

2. Estimated Delivery Time

Our estimated delivery time is 7–14 business days after your payment has been received and verified.

This estimate includes our normal order processing, product procurement, packing and international delivery arrangements.

TickCare is a Hong Kong-based purchasing and procurement service. Products are sourced through our Hong Kong purchasing arrangements before being dispatched to customers.

Actual delivery times may vary depending on product availability, shipping destination, customs clearance, postal services, public holidays or other circumstances beyond our reasonable control.

Delivery estimates are not guaranteed delivery dates. If we become aware of a significant delay, we will make reasonable efforts to keep you informed.

Any mandatory delivery rights under applicable consumer laws remain unaffected.

3. International Shipping — Outside the UK

We welcome enquiries from retail and wholesale customers worldwide.

For delivery destinations outside the United Kingdom, please contact us before placing an order to obtain a shipping quotation.

Email: tickcare852@gmail.com

Please provide your delivery country, the products and quantities you wish to purchase, and any relevant delivery requirements.

International shipping fees will be calculated individually based on destination, parcel weight, available shipping services and applicable restrictions.

The UK shipping rates and free-delivery promotion listed above do not apply to destinations outside the United Kingdom unless expressly agreed by TickCare.

Delivery availability remains subject to postal, courier, customs and applicable legal requirements.

4. Customs, Import Duties & Taxes

TickCare operates as a Hong Kong-based product procurement service, arranging purchases in Hong Kong and international delivery to customers.

Customers and recipients are responsible for checking the importation requirements that apply to their destination before ordering.

Unless otherwise agreed or required by applicable law, customers or recipients are responsible for destination-side customs duties, import VAT, GST, customs clearance charges, brokerage fees and other applicable import-related costs.

Customers must provide accurate delivery information and any import documents, approvals or permits legally required of them.

Customs inspections or clearance procedures may occasionally cause delays.

If a parcel is delayed, returned or refused because of a customer's failure to meet applicable destination-side requirements, additional charges may apply to the extent permitted by law.

TickCare remains responsible for obligations that applicable law imposes directly on us as the supplier, consignor or exporter.

5. Payment & Order Processing

We currently accept the following payment methods:

• UK Bank Transfer — GBP (£)

• Hong Kong Faster Payment System (FPS) — HKD (HK$)

Orders will be processed for procurement and fulfilment after payment has been received and verified.

Where payment in HKD is arranged, the applicable payment amount will be confirmed before payment.

Please ensure that any payment reference or information requested by TickCare is provided accurately to avoid delays in payment verification.

6. Our 30-Day Returns Policy

We offer a voluntary 30-day returns policy for eligible products purchased from TickCare.

If you are not satisfied with an eligible product, you may request a return within 30 calendar days of receiving your order.

For a voluntary change-of-mind return, the product must ordinarily be:

• Unused and unopened;

• In its original packaging;

• In a condition suitable for resale;

• Complete with all original accessories and supplied items, where applicable.

For health, hygiene and safety reasons, certain products may not be eligible for voluntary return, particularly where protective or tamper-evident seals have been broken.

This may include opened medicines, healthcare products, cosmetics, personal care products and other hygiene-sensitive items.

These restrictions do not affect any mandatory legal rights relating to faulty, damaged, incorrect or misdescribed goods.

7. How to Request a Return

To request a return, please email tickcare852@gmail.com within 30 calendar days of receiving your order.

Include the following information:

• Your order number;

• The product you wish to return;

• The reason for your return;

• Photographs, where relevant.

Our team will review your request and provide return instructions where applicable.

Please do not send products back before receiving our return instructions.

For voluntary change-of-mind returns, customers are normally responsible for the return shipping costs and any applicable return-related charges.

We recommend using a tracked shipping service and secure packaging.

Any applicable statutory cancellation rights and return procedures remain unaffected.

8. Damaged, Faulty or Incorrect Products

If your order arrives damaged, contains an incorrect item, or you believe a product is faulty, please contact us as soon as reasonably possible.

Email: tickcare852@gmail.com

Please include your order number, a description of the issue and relevant photographs where available.

We will investigate the matter and arrange an appropriate resolution, which may include a replacement, repair, price reduction or refund, depending on the circumstances and applicable legal requirements.

Where TickCare is responsible for the issue, return shipping costs will be handled in accordance with applicable law.

9. Refunds

Once an eligible return has been approved, we will provide the relevant refund instructions and confirm the applicable refund amount.

Refunds will normally be arranged through UK Bank Transfer or Hong Kong FPS, taking into account the original payment currency and applicable legal requirements.

For voluntary change-of-mind returns, refunds ordinarily cover the eligible returned products, subject to the conditions of our voluntary returns policy.

Original shipping charges are generally not refundable under the additional voluntary returns policy unless otherwise agreed or required by law.

Where a statutory cancellation or refund right applies, we will refund the amounts required by law, including applicable standard delivery costs, within the relevant statutory timeframe.

Refund processing times may depend on the return circumstances, payment verification and relevant banking arrangements.

We will process approved refunds as promptly as reasonably practicable and in accordance with any applicable legal deadline.

10. Statutory Consumer Rights

Our voluntary 30-day returns policy is provided in addition to any mandatory consumer rights that may apply to your purchase.

Where applicable, customers may have separate statutory cancellation rights for online purchases and legal remedies for faulty, damaged or misdescribed products.

Certain product categories may be subject to statutory cancellation exceptions.

Nothing in this Shipping & Returns Policy or our Terms of Service excludes or restricts rights that cannot lawfully be excluded or restricted.

11. Contact Us

For shipping enquiries, international delivery quotations, returns, exchanges or refunds, please contact:

TickCare (Hong Kong) Limited

Website: www.tickcare852.com

Email: tickcare852@gmail.com

We will be happy to assist you with your order.